AI Agent campaign type
Create a telephony campaign specifically intended for execution by artificial intelligence.
OmniSmart Feature · AI Voice Dialer
Outbound campaigns where AI calls, converses, and logs
Use the AI Agent campaign type to run calls at scale without mixing operations with conventional trunks. The voice guides the script, interprets responses, and keeps each outcome available for follow-up.
Outbound calling campaignsAI Voice AgentTelephony and results connected
campaignVoice campaign · AI
RUNNING
Contatos2.480validated list
Answered61,8%so far
Conversion18,4%goal completed
JM
Juliana Martins00:48 · active call
graphic_eq
AI
Hello, Juliana. Can I confirm your appointment for tomorrow at 2 PM?
JMYes, you can confirm.
Campaign execution
checkBase and rulesConsent · time · attempts
checkCompatible trunkLinked AI Agent
record_voice_overOngoing conversationScript and intent tracked
fact_checkLog outcomeConfirmed · callback · exception
A dedicated typeCampaign configured for AI Agent
Compatible trunksThe selection shows only AI-linked resources
Automatic linkingAgent linked when saving the campaign
Measurable operationEach attempt produces history and result
Outbound with artificial intelligence
Scale for volume. Context for each conversation.
The AI dialer turns contact lists into voice conversations driven by an agent configured for the campaign goal. The operation separates conventional infrastructure and AI trunks to reduce configuration errors.
Automatically filtered trunks
When selecting the AI Agent type, the platform only shows trunks linked to compatible agents.
Voice conversation
The agent runs the call script, interprets responses, and advances within the limits set for the campaign.
Logged result
Attempts, answers, and outcomes are available for analysis and next operational steps.
Contact continuity
Foreseen cases can generate a log, a new step, or escalation to the team according to the journey design.
Campaign governance
Schedules, audience, purpose, script, and transfer criteria must be defined before activation.
From list to outcome
An active campaign with script, voice, and monitoring
AI handles the volume, but the strategy remains the company's. Audience, goal, language, and exception handling must be clear.
Defina o objetivo
Choose a measurable task, such as confirmation, survey, reactivation, or initial qualification.
Prepare audience and rules
Validate base, consent, schedules, attempts, and situations requiring interruption.
Select AI Agent
Create the campaign with the dedicated type and choose from the compatible trunks displayed.
Run the calls
The agent goes through contacts, conducts the dialogue, and logs the result of each attempt.
Analyze and continue
Use the outcomes to adjust the script, update processes, and escalate cases that require a person.
Impact on operations
What changes in practice
The campaign gains scale when AI handles the volume and delivers clear outcomes for operational continuity.
More outreach capacity
AI handles repetitive campaigns without requiring a dedicated operator for each attempt.
Safer configuration
The trunk filter reduces the chance of pairing an AI campaign with incompatible resources.
Comparable results
The outcome of each call allows measuring response, audience quality, and need for adjustment.
Team focused on exceptions
People can handle cases that require negotiation, analysis, or decisions outside the script.
Who it makes sense for
Active voice for repetitive and measurable journeys
Collections and negotiationAppointment confirmationSurveys and remindersCustomer reactivationLead qualificationVoice operations at scale
Frequently asked questions
Learn more
It is an active telephony campaign where an AI Agent makes the call, conducts the conversation within the script, and records the contact outcome.
No. When selecting the AI Agent type, the platform only displays trunks linked to compatible agents, avoiding mixing with conventional trunks.
The link is automatically established from the AI Agent trunk chosen during configuration.
Common cases include confirmations, surveys, reminders, reactivation, and initial qualification. Suitability depends on the purpose, database, and operational rules.
The journey can include forwarding when the scenario requires analysis, negotiation, or handling outside the scope authorized for the agent.
Talk to OmniSmart
Bring AI to your telephony campaigns
Share the objective, audience, and campaign volume so we can design the script, rules, and operational continuity.
Chat with a specialist
Tell us the basics about your scenario.