Install the extension on your computer
Desktop app for VoIP calls with HD quality, recording, and advanced diagnostics. Current version: 1.5.7.
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Telephony follows the person without losing the company's rules.
When the extension depends on a desk, hybrid teams improvise with personal numbers and the call no longer participates in the customer's history.
Softphone is a telephony app that registers an extension on the computer or cell phone. It uses the data connection to originate and receive calls and remains subject to the permissions, queues, schedules, and routes defined in the PBX.
At OmniSmart, the design can bring the call closer to the customer's record and activities. The team checks the context before calling, records the result, and transfers the call according to the configured flow, without mixing the employee's personal number with the business routine.
Audio quality and continuity depend on network, equipment, headset, and configuration. Implementation should test connectivity, devices, permissions, and contingency before moving all extensions to production.
Extension features where work happens
Combine mobility with telephony rules and controls defined for the operation.
Hold and transfer
Consult or forward the call to another extension or team according to permissions.
PBX queues
Participate in configured queues to receive calls from the operation.
From user to first call
Map
Define extensions, queues, schedules, and permissions.
Prepare
Validate network, device, audio, and headset.
Configure
Register the user and apply PBX rules.
Test
Simulate inbound, outbound, transfer, and contingency.
Telephony connected to operational visibility
The call can be part of the history, commercial activities, and reports available to the team.