Scenario immersion
We understand objectives, channels, teams, volume, current systems, critical points, and the expected outcome for the project.
OmniSmart Service · Project and Operations Curation
From diagnosis to operation designed and running
Our curation dives into the client's scenario, conducts the site survey, designs the project, flows, and documentation, and translates everything into a configured operation within the OmniSmart ecosystem.
Project immersionHour packsFunctional delivery
Operation blueprintSCOPE UNDER VALIDATION
travel_exploreSite surveyScenario, people, channels, systems, and constraints
arrow_forward
architectureDesignProject, A&A, flows, bot, and responsibilities
Documentation
Configured flow
Functional bot
DiagnosisReading the scenario, objectives, and constraints
Site surveyTechnical and operational survey
DesignProject, A&A, flows, and documentation
OperationConfiguration, validation, and operation
Operational curation
Technology only delivers value when the design respects the operation.
Curation brings OmniSmart specialists together with the people who know the client's business. Together, we turn scattered needs into architecture, responsibilities, journeys, and clear rules to configure the solution.
Site survey
We conduct the necessary survey to map technical, operational, and usage conditions that affect implementation.
Solution design
We structure the project architecture and connect channels, modules, integrations, responsibilities, and business rules.
Flows and A&A
We document how the operation works, its decisions, and routing so that technology and team speak the same language.
Functional flow and bot
The design is translated into the system, including the configuration of the flows and bot specified in the contracted scope.
Validation and delivery
The operation is reviewed with the client to reach use with a clear reference of what was built and how to operate.
Work method
An organized path from need to go-live
Hour packs allow scaling specialist involvement according to the complexity and maturity of each project.
Immersion
We align objective, scope, people involved, pain points, and success criteria.
Survey
We execute the site survey and collect technical and operational data.
Architecture
We design project, A&A, flows, bot, responsibilities, and integrations.
Construction
We configure within the system what was defined in the approved design.
Validation
We test the paths and refine behavior with those responsible.
Delivery
We make the functional operation and documentation specified in the scope available.
Impact on operations
What changes in practice
The project gains predictability when diagnosis, design, configuration, and validation are part of the same delivery.
Clearer scope
Decisions, boundaries, and responsibilities no longer exist only in people's minds.
Purposeful modules
Each platform resource participates in a defined flow tailored to the client's reality.
Documented operation
The project gains a reference for validation, training, evolution, and governance.
Ready-to-operate delivery
The result doesn't end with a design: the contracted scope is configured and validated in the system.
Who it makes sense for
Specialists for operations that require design
Complex operationsNew deploymentsCustomer service redesignBots and automationsIntegrationsChannel expansion
Frequently asked questions
Learn more
It is a specialized service that analyzes the project, conducts the survey, designs the solution, and translates the scope into functional flows and configurations within the OmniSmart ecosystem.
Yes, when necessary for the scope. The site survey helps map the technical and operational conditions that affect the design and deployment.
No. The proposal also delivers the functional flow and bot as defined in the scope, configured and validated for operation.
Curation is sold in hour packs, sized according to complexity, scope, and the level of specialist involvement required.
Talk to OmniSmart
Design the operation before scaling complexity
Present your scenario so we can size the hour pack and curation involvement in the project.
Chat with a specialist
Tell us the basics about your scenario.