Terms of use

These terms set forth the general rules for using the OmniSmart website and solutions. The contracting of products and service levels also depends on the applicable proposal and commercial agreement.

Effective Date: July 23, 2026

1. Acceptance and Scope

By browsing the website, using its features, or requesting contact, you declare that you have read these terms. The pages present institutional and commercial information about omnichannel customer service, telephony, CRM, helpdesk, automations, integrations, and artificial intelligence.

2. Information and Contracting

Features, limits, channels, numbers, storage, availability, prices, and service levels depend on the plan, proposal, and current documentation. No information on the website replaces the commercial confirmation or the signed agreement between the parties.

3. Permitted Use

You must provide truthful information, protect your credentials, and use the website and services lawfully, respecting third-party rights, channel rules, privacy, and security. Unauthorized access attempts, vulnerability exploitation, interference with availability, or using OmniSmart for fraud or illegal activity are not permitted.

4. Content and Integrations

The user is responsible for the data, messages, files, contacts, recordings, and instructions entered into the platform, including the existence of a legal basis for their processing. APIs, carriers, messaging providers, and external integrations may have their own requirements, limits, and terms.

5. Intellectual Property

The brand, code, interface, documentation, and OmniSmart materials belong to the responsible entity or its licensors. Using the website does not transfer intellectual property or authorize copying, sublicensing, resale, or reverse engineering outside of legal exceptions.

6. Availability and Changes

The website and services may undergo maintenance, updates, or feature changes. OmniSmart may update these terms to reflect legal, technical, or commercial changes, keeping the current version on this page.

7. Privacy and Contact

The processing of personal data is described in the Privacy Policy. Questions about these terms can be sent to contato@omnismart.com.br or by phone at 0800 890 6000.