OmniSmart
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AI Agents · OmniSmart

O future of customer service

Create and train an AI Agent that handles WhatsApp, website and voice — 24/7. It schedules, bills, answers questions and hands off to a human at the right time.

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AI
Companies from various segments already serve
with OmniSmart AI Agents
Hi! 👋 I'm Manu, your AI agent. How can I help you today?
I want to schedule a demo.
Sure! 😊 Which day works best?
It can be this week.
Perfect! These are the next available times. Which one works best?
Mon, 05/27
10:00 Mon, 05/27
13:00 Tue, 05/28
11:00
Done! ✅ Your demo is confirmed for Tuesday, 05/28 at 11:00 AM.
Type a message…
Manu, OmniSmart AI agent north_westManu,
AI Agent
OmniSmart Integration

Microsoft Teams with the power of Cloud PBX and calls from WhatsApp

Make and receive calls directly in Microsoft Teams with landline numbers, extensions, IVR, queues and more. Also chat with your customers via official WhatsApp, all integrated in a single platform.

See the integration in action Talk to a specialist
  • Fast deployment
  • 100% cloud
  • Security and compliance
Microsoft Teams connected to OmniSmart Cloud PBX and WhatsApp calls
Native telephony, digital channels and AI

OmniSmart: customer service, sales and voice in one platform

The conversation changes channels. The context continues. Connect WhatsApp, phone, email, social media, CRM and automations so your team can resolve more without working in the dark.

See OmniSmart in action Explore the platform
  • Guided implementation
  • Open API
  • Cloud operation
Customer service
Leandro SouzaWhatsApp • online

Hello, I'm interested in how OmniSmart can help my company.

Hi Leandro, of course! OmniSmart brings WhatsApp, chat, email and phone together in one place — all channels with the same context. 📞

OS

That sounds great! And how does it help with communication with our customers? 🤔

You automate frequent responses with AI agents, save time and keep customers satisfied with quick replies. 👍

OS
Write a message…

Leading companies trust OmniSmart — meet some of them

End-to-end context

One customer. One story. All channels.

Service doesn't restart when the customer leaves WhatsApp and calls. OmniSmart preserves conversations, data, tasks and next actions so each team can pick up where the previous one left off.

Less contextless transfers. More resolution.

1 forum

Contact arrives

Message, call, email or social network enters the same operational queue.

2 auto_awesome

AI understands

Identifies intent, queries data, and resolves what it can without losing the brand's tone.

3 support_agent

Team takes over

The agent receives history, data, and reason for contact before responding.

4 insights

Management sees

Metrics show volume, productivity, bottlenecks, and results per channel.

Modular platform

Start with the most urgent pain point. Connect the rest at your own pace.

Modules share customers, conversations, and events. Your company avoids information silos without having to change everything at once.

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Customer service

phone_in_talk

Voice & telephony

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CRM & sales

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AI & automation

chat

WhatsApp

hub

Integrations & knowledge

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Visible customer service

Organize each conversation without hiding the operation.

The Kanban turns the queue into a work view. Supervisors track progress and agents know what needs action now.

  • check_circleStages adapted to the team's process
  • check_circleConversations from different channels in the same panel
  • check_circleHistory preserved during transfers
See a demo
verifiedReal screen of the OmniSmart platform
Connected automation

The platform doesn't just record. It makes the process move forward.

Create triggers from conversations, calls, CRM stages, and events from other systems. OmniSmart sends messages, opens tasks, and updates data without relying on manual handoffs.

  • check_circleVisual flows with conditions and timers
  • check_circleWhatsApp, voice, CRM, and APIs in the same automation
  • check_circleTraceability of each executed step
Applied intelligence

AI in chat and voice, with clear limits for each task.

Use agents to guide, consult, and execute authorized steps. When there is an exception, sensitivity, or need for a decision, the conversation reaches the team with context.

  • check_circleReviewed knowledge sources
  • check_circleActions and integrations with defined scope
  • check_circleHuman transfer with summary and priority
AI Agent arrow_forward Questions about voice and AI
auto_awesomeChat, voice, and customer service with the same context
One base for multiple teams

Each team sees what they need. The customer remains the same.

Customer service, sales, management, and processes work in their own views, connected by the same timeline.

Less screen switching during customer service

Chat, consult data, and transfer with context without making the customer repeat their story.

  • check_circleQueue by team and subject
  • check_circleStandardized responses and automations
  • check_circleCustomer service on mobile
Since 2007 experience in telecom and business communication
24 fronts of customer service, voice, sales, AI, and automation
26 states with coverage for Brazilian operations
24/7 with automations and artificial intelligence agents
User experience

Strong technology needs to come with a present team.

The platform connects the operation. Implementation and support help each company turn that connection into results.

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"Company with excellence, commitment, quality, and dedication. Always seeking to offer the best, both for its employees and its customers."
Hebert LimaCo-founder of Elogiou
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"Excellent service, well-trained professionals, and a great relationship with the customer. Support makes a difference in day-to-day operations."
Maikon MacielIT Assistant at CRB
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"Agility and transparency in all negotiations are points that help us maintain quality services for our customers."
Janio RodriguesIT Manager
Applications by segment

The same platform, different challenges in each operation.

See how channels, queues, CRM, support, and automations change according to the audience, data, and responsibility of each team.

Clínica VidaCustomer service • online
Hi, I need to reschedule my appointment for tomorrow.
Sure, Ana! 🙂 Dr. Helena has Thursday at 2pm or Friday at 10am. Which do you prefer?
Thursday at 2pm, please.
Rescheduled! ✅ I sent the confirmation and address to your WhatsApp.
Message…
Loja NovaCustomer service • online
Has my order #4821 been shipped for delivery?
Hi, Carlos! 📦 It shipped today and will arrive by tomorrow. Want the tracking code?
Yes, please!
Here it is: BR123456789BR. I'll let you know when it goes out for delivery. 🚚
Message…
Transportadora ModeloCustomer Service AI • online
Where is my shipment for invoice 1010?
Your shipment is in transit 🚛 — delivery expected today by 6 PM.
Can I reschedule for tomorrow morning?
Rescheduled for tomorrow, 9 AM–12 PM. ✅ I've sent the redelivery confirmation.
Message…
Seguros ConfiaCustomer Service AI • online
I need to file a claim for my car.
I'm sorry, João. 🚗 I'll open it now. Can you send photos and the location?
Sending the photos.
Received! Protocol #SN-2043 opened. An analyst will take over shortly. 🛠️
Message…
Rede FranquiaRouting • online
I want to speak with the Campinas branch.
Sure! 📍 Forwarding to the Campinas branch…
Hi! This is the Campinas branch. How can I help? 😊
Message…
Resolved by AIno queue, in seconds
Explore all segments
Content to help you decide

Dive deeper into the topic that's holding back your operation.

Practical guides to compare alternatives, plan implementation, and turn customer service, voice, and AI into measurable processes.

Customer service

How to centralize channels without losing customer history

Understand the structure of an omnichannel operation and the metrics that need to accompany the change.

Read guide arrow_forward Artificial intelligence

AI Agent that answers or AI Agent that resolves?

See how to integrate knowledge, systems, and human handoff so AI can perform real tasks.

Read guide arrow_forward Telephony

Cloud PBX connected to customer service: what changes in the operation

Queues, IVR, recordings, and CRM context working in the same voice flow.

Read guide arrow_forward
View all content See all solutions
Media and references

Follow ideas to improve your operation.

Official channels and OmniSmart guides to follow product, customer service, telephony, artificial intelligence, and automation.

YouTube

Demos and conversations about operations

Videos about customer service, voice, automations, and practical use of the platform.

Access channel open_in_new LinkedIn

Updates for teams and managers

Posts about business communication, processes, and applied technology.

Access channel open_in_new References

Find all official channels

See media, editorial library, and ways to continue your research on OmniSmart.

View OmniSmart media arrow_forward
Frequently asked questions

What to know before connecting your operation

What is OmniSmart?expand_more

OmniSmart is an integrated communication platform that connects customer service channels, telephony, CRM, helpdesk, artificial intelligence, and automations in the same environment.

Which channels can be centralized?expand_more

The operation can bring together WhatsApp, phone, email, webchat, and social media, keeping the customer history available to the team.

Do I need to contract all modules?expand_more

No. Implementation can start with the priority modules for the operation and evolve as processes and teams advance.

Does OmniSmart work with Official WhatsApp?expand_more

Yes. WhatsApp can be integrated into the customer service operation with distribution among teams, automations, history, and metrics.

Does the PBX work in the cloud?expand_more

Yes. OmniSmart's Cloud PBX connects extensions and calls over the internet, with queues, IVR, recordings, and reports without relying on a physical switchboard.

Does the platform integrate with other systems?expand_more

Yes. APIs and webhooks allow connecting OmniSmart to CRMs, ERPs, and other tools used by the company.

Chat with a specialist

See how OmniSmart fits into your operation.

Tell us where customer service, sales, or telephony are losing context. Our team will prepare a demo tailored to your process.

call 0800 890 6000Toll-free call mail contato@omnismart.com.brTalk to the OmniSmart team

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