Cases OmniSmart

Technology that keeps up with real operations

Each company has its own volume, team, and way of serving. The projects below show how channels, telephony, CRM, and automation can work together to provide continuity for the customer.

Compuway

Organized customer service and telephony for an operation that needs to respond with agility.

CNA

Distributed communication with more context for teams and units.

Anhanguera

Canais e processos conectados para acompanhar jornadas de alto volume.

Queiroz Galvão

Telephony and customer service supporting teams that need continuity.

Hub4x

Commercial operation with data and conversations available for the next step.

EDP

Integration of channels, customer service, and monitoring in an operational view.

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Decisão com contexto

Como avaliar um case de tecnologia empresarial

A useful case doesn't start with the tool. It explains the previous scenario, the process that needed to change, and the project's constraints. When analyzing a reference, find out which channels, teams, systems, and volumes were part of the scope. A telephony deployment for a single unit, for example, should not be directly compared to a distributed omnichannel operation.

It's also important to separate platform adoption from the results attributed to it. Indicators such as wait time, resolution, conversion, and productivity need to have a defined period, source, and comparison method. OmniSmart presents references to demonstrate usage contexts; specific numbers should only be considered when there is authorization and verifiable evidence.

Perguntas para levar à conversa

Qual problema operacional motivou o projeto?
Which channels and integrations were included in the scope?
How did the migration preserve customer service and data?
Which metrics were tracked after going live?
Which parts depended on process, training, or infrastructure?

During the discovery phase, the OmniSmart team maps the journey, stakeholders, exceptions, and acceptance criteria. This design allows you to compare your scenario with similar references without turning a previous experience into an automatic promise for another company.