Omnichannel inbox
View conversations from connected channels, identify the customer and continue service with the history needed to respond better.
OmniSmart Module · OmniSmart mobile app
Your OmniSmart operation on your phone
Answer conversations, track opportunities, resolve tickets and check key indicators without relying on a computer. The operation context follows your team wherever they are.
Service on the goSynced dataManagement view
forumServe from anywhere
OmniSmartLS
8 conversations need attention
chatJuliana MartinsWhatsApp · I need help...2
languageLeandro SouzaWebchat · I want a demo1
mailGrupo HorizonteEmail · Reply about proposal
Opportunities in motion
Omni Saúde BRL 18 thousandDemo · today, 2 PM
Grupo Horizonte BRL 32 thousandProposal sent · reply tomorrow
Vértice Log BRL 12 thousandNegotiation · next action pending
Tickets in your queue
priority_high#1842 · Telephony unavailableHigh priority · in progress
schedule#1839 · IVR adjustmentWaiting for customer · 18 min
task_alt#1837 · New extensionResolved · 32 min ago
Today's operation overview
Conversations248
SLA met94%
Opportunities37
CSAT4,8
monitoringManagement in the palm of your hand
4 frontsOmnichannel, CRM, Help Desk and indicators
One operationSame context as the web environment
More mobilityService and monitoring via phone
Quick decisionsIndicators available for management
The operation fits into your routine
It's not a reduced version. It's the essential work in your pocket.
The mobile app extends OmniSmart workflows for professionals who serve, sell, track tickets or need to make decisions away from their desk. Each area accesses what matters to keep working.
CRM always accessible
Check opportunities, owners, values and next actions to track negotiations even during visits and external commitments.
Help Desk on your phone
Track tickets, priorities and owners so urgent requests don't wait for someone to get back to their computer.
Management indicators
Get an objective read on volume, progress and performance of the operation to act with data anywhere.
Guided routine
See what needs attention and move forward with important activities without losing the flow of the process executed in the web environment.
Profile-based access
The experience follows the platform's team and responsibility organization, keeping each professional focused on their routine.
Operational continuity
From computer to cell phone, without rebuilding context
The app participates in the same journey as the platform. The team starts, continues, or monitors an activity depending on the time of day.
Access your routine
Log into the app and find the areas relevant to your profile.
Prioritize what matters
Identify conversations, deals, tickets, and indicators that need attention.
Act from your cell phone
Respond, check information, and move work forward even away from your desk.
Continue on the platform
The context remains available for the team to follow the process in the web environment.
Impact on operations
What changes in practice
Customer service, sales, support, and management keep moving forward when the team needs to work away from the desk.
Faster responses
Important interactions and requests can move forward even when the professional is on the go.
More present management
Leaders monitor operational signals without waiting for the next computer access.
Continuity between devices
Information remains linked to the same journey, reducing rework and loss of context.
More freedom for the team
Sales, support, and customer service gain mobility without sacrificing process organization.
Who it makes sense for
Mobility for those who execute and those who monitor
ManagersCustomer serviceHelp DeskCustomer SuccessSDRs and ClosersField teams
Frequently asked questions
Learn more
The app's purpose is to bring together mobile routines for omnichannel customer service, CRM, Help Desk, and management indicator consultation.
No. It complements the web environment to provide mobility for tasks that need to continue away from the computer.
Yes. The goal is to maintain the platform's context so that work started or monitored on the cell phone remains available for the team.
Yes. The experience was designed for customer service, CRM, Help Desk, and management routines, respecting the profiles and responsibilities of the operation.
Talk to OmniSmart
Take OmniSmart with your team
Tell us how your operation works and see how the mobile app can bring mobility to customer service, sales, support, and management.
Chat with a specialist
Tell us the basics about your scenario.