Separate customers, prospects, partners, and internal teams.
Applications by operation
One platform, different processes in each segment
The channel may be the same, but data, risks, integrations, and responsible parties change. Check out the designs based on each business's routine.
Channels
Entries suited to the audience and the moment.
Company
Integrations with the responsible sources.
Controls
Permissions and limits according to risk.
forumInteractions today
1.284
trending_up 12%timerAverage time
2m14s
trending_down 8%sentiment_satisfiedCSAT
94%
trending_up 3%task_altResolved
86%
trending_up 5%Interactions per dayLast 7 days
Configuration by process
channels and modules adapted to the routine
Design criterion
The segment guides the process, not a ready-made promise
Before choosing modules, the company needs to map the journeys, data, exceptions, and responsibilities that actually exist in the operation.
Define inputs, decisions, dependencies, and human outputs.
Confirm available systems, events, data, and permissions.
Measure wait time, recontact, exception, and resolution with context.
Priority segments
Find the application closest to your routine
Each page below describes its own processes. Other variations remain outside the index until they provide truly exclusive information.
Healthcare
Clinics
Organize scheduling, confirmation, administrative inquiries, and referrals with limits for automation.
Learn about the solution
Retail
E-commerce
Connect pre-sales, orders, deliveries, exchanges, and post-sales to the responsible systems.
Learn about the solution
Education
Schools
Separate recruitment, enrollment, administration, finance, and support by audience and period.
Learn about the solution
Real Estate
Real Estate
Relate leads, properties, visits, proposals, rentals, and requests from active clients.
Learn about the solution
Networks
Franchises
Combine brand standards, local routing, permissions, and consolidated network view.
Learn about the solution
Logistics
Carriers
Deliver tracking, occurrences, and receipts to the right channel for shippers and recipients.
Learn about the solution
Professional services
Accounting
Manage documents, competencies, portfolios, pending items, and return deadlines.
Learn about the solution
Professional services
Law
Structure triage, portfolios, documents, and returns with confidentiality and accountability.
Learn about the solution
No items match the current search.
Common base
Modules combine according to the journey
Omnichannel, voice, CRM, helpdesk, workflows, AI, and integrations are not implemented the same way in every business.
Channels and queues organize who receives each request.
CRM and tickets preserve context, responsibility, and next action.
Workflows and AI act only on authorized stages and sources.
APIs and webhooks connect systems that remain data owners.
chatTriggerMessage receivedWhatsApp · new contact
alt_routeConditionCustomer registered?CRM query
smart_toyActionReply with AIContextual response
task_altActionCreate CRM taskAssign to responsible
Frequently asked questions
Questions about solutions by segment
Does OmniSmart have a different product for each industry?
The platform combines modules and configurations. The design varies according to the company's channels, systems, data, teams, and processes.
My segment is not listed. Can the platform serve it?
The assessment should start from the journeys and integrations, not just the industry name. The team can demonstrate applicable features for your case.
Are all mentioned integrations ready?
Not necessarily. Feasibility depends on the APIs, events, authentication, and actions available in the involved systems.
Is it possible to start with a single journey?
Yes. A clear initial scope allows validating data, team, and exceptions before expanding the implementation.
How to choose the right page?
Start with the closest segment, but compare the described process with your reality and bring the differences to the demo.
Operation-oriented project
Demonstrate the platform based on your process
Tell us who gets in touch, what needs to happen, and which systems are involved. The commercial conversation starts from these steps.