OmniSmart
Module · Objection Intelligence

Discover why you lose — and turn it around.

Turn recurring objections into team learning, with conversation context and guidance for the next approach.

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check_circleGuided implementation check_circleOpen API
omnismart.app/objecoes
psychology mic insights lightbulb trending_up
call
Call · Customer
live · 02:14
AI listening
warningObjection detectedPrice
"it's expensive compared to what I use today..."
auto_awesomeAI Suggestion
"I understand! With savings of up to 70% in telecom, it pays for itself in ~2 months. Can I show you the calculation?"
Objections this month
Price42%
Deadline28%
Competition18%
psychology
Objection: Price
detected in 3s
trending_up
+22% reversal
of objections
hearingTranscription psychologyObjection detection lightbulbResponse suggestion sentiment_satisfiedSentiment schoolCoaching insightsTrends hearingTranscription psychologyObjection detection lightbulbResponse suggestion sentiment_satisfiedSentiment schoolCoaching insightsTrends
Objection intelligence

Prepare the salesperson for the question that hasn't come yet

warning The pain it solves

Without recording the real reason for the loss, the team repeats improvised responses and the manager doesn't know which training can change the outcome.

OmniSmart identifies patterns in notes, transcriptions and sales results to organize objections by theme. Price, deadline, competition and priority are no longer loose impressions and become analyzable categories.

The manager compares occurrence and conversion by team, product and stage. From there, they create reference responses, simulations and guidance that respect the context, without turning each call into a rigid script.

Over time, knowledge from the best conversations spreads across the operation: new salespeople learn faster and the company decides where to improve offer, process or training.

Features

How OmniSmart organizes objection intelligence

Turn recorded calls into coaching signals, validated arguments and a real view of loss reasons.

hearing

Call transcription

The conversation becomes searchable text and remains linked to the contact and opportunity.

psychology

Objection detection

AI highlights excerpts about price, deadline, competition, timing and decision.

lightbulb

Response suggestion

The salesperson consults arguments and counterarguments associated with the objection context.

+22%reversal
Objections by type
Price42%
Deadline30%
Competition28%
insights

Trends

Managers compare recurrence by theme, salesperson and stage to guide training.

In operation

Sell more with conversation data

+22%
of objections reversed
100%
of calls analyzed
3s
to detect
+15%
at closing
How it works

From call to insight

1

Record

The call made on the platform is available for analysis and auditing.

2

Analyze

AI transcribes and classifies relevant moments of the conversation.

3

Suggest

The salesperson receives support to respond and review the handling of the opportunity.

4

Train

The manager uses real team patterns to provide targeted coaching.

On screen

Objections organized by impact

Go from call snippet to team trend without listening to entire recordings one by one.

check_circleAutomatic transcription
check_circleReal-time suggestions
check_circleData-driven coaching
Schedule a demo arrow_forward
Dashboard · Objections
insights view_kanban groups settings
Conversation intelligence
Updated now
OS
1.480
calls
3.100
objections
22%
reverted
72
sentiment
Objections per day+18%
Top objections
R$
42%
PZ
30%
CC
28%
OU
12%
Frequently asked questions

Still have questions?

Analysis depends on authorized sources and the consent rules configured for the operation.
Categories such as price, deadline, priority, competition, and fit can be adjusted to your business.
They can receive suggestions and supporting materials while maintaining autonomy to adapt the conversation.
Yes. Compare objections, actions, and results by stage, product, and team.
Contact us

See objection intelligence in action

Leave your details and a consultant will schedule a live demo of the Objection Intelligence module.

call 0800 890 6000Sales · toll-free call mail contato@omnismart.com.brOmniSmart commercial team

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