Use contract data
Provide the company name, document, and contacts associated with the contract whenever possible. If someone else is filling it out, use an email that can track the request and receive guidance from the team.
Customer Service
Cancellation Request
If you really want to proceed with the cancellation, fill out the form with the required information. This way, our team can handle your request quickly, transparently, and without bureaucracy.
- Official channel
- Transparent Process
- CS Follow-up
Before Submitting
Information to correctly register your request
The form is the official channel to identify the contract and forward the request to the responsible team. Checking the data before submission prevents delays in locating your account and facilitates the return on next steps.
Explain the context
Objectively describe the product or service involved and any information that helps locate the account. Do not send passwords, tokens, card details, or other credentials in the message field.
Track the confirmation
After registration, monitor the phone and email provided. Submission starts the analysis, but completion depends on team confirmation and applicable contract conditions. Avoid duplicate requests while waiting for a response.
Register Your Request
Fill in the contract details
Use the data of the account holder or contracting company so the team can find your account and proceed with the process.
Important
Submitting this form registers the request but does not automatically terminate the contract. Cancellation is completed after analysis and confirmation by the responsible team, according to applicable contractual conditions.
Loading cancellation form…