Free agent as trigger
The next attempt starts when the platform identifies capacity for the conversation.
OmniSmart Feature · Progressive dialer
Progressive dialer: more momentum with available agent
In progressive mode, the platform starts the next call when there is capacity to handle it. It is a choice for operations that want to eliminate manual dialing without anticipating a larger volume than the team can absorb.
One call per available agentPredictable paceLog connected to CRM
sync_altProgressive dialer
SYNCHRONIZED CAPACITY
Rule1 per agentlinked attempt
HomeAvailabilitywithout anticipation
PacePredictablecontinuous flow
Each new attempt starts with available capacity
support_agentAgent freeAvailability
phone_forwardedDialingAutomatic attempt
forumConversationRecord shown
playlist_add_checkOutcomeNext contact
infoAutomation with a direct relationship between call and agentVISUAL EXAMPLE
1:1Attempt linked to free agent
No typingNext contact triggered by the list
More controlLess dialing surplus
With contextRecord and objective during the call
Direct answer
What is a progressive dialer?
A progressive dialer is the mode that automatically starts a call when an agent is available. Unlike predictive, it does not anticipate multiple calls to predict who will answer; therefore, it offers a faster pace than manual dialing and more predictability about capacity.
- Calls when there is available capacity.
- Reduces time spent typing and waiting manually.
- Useful for medium databases and more sensitive contacts.
- Can combine CRM record and handling of technical outcomes.
Automation without excess
Enough speed for the team to stay in control
Progressive reduces steps between one conversation and another, but preserves a direct relationship between attempt and availability. This facilitates operations in portfolios that demand productivity without aggressiveness.
Next automatic contact
The list advances without manual typing, following campaign priority and rules.
Record open on the call
The agent receives data, history, and objective to reduce repeated questions and log better.
Organized new attempts
Outcomes such as no answer or busy can return to the cadence according to the defined rule.
Criteria per portfolio
Time, priority, owner, and number of attempts can vary between campaigns.
Reading by useful contact
Track completion, talk time, outcome, and conversion to adjust the database.
Progressive flow
One conversation ends and the next attempt begins
Automation removes repetitive steps without distancing the pace from the agents' real capacity.
Agent available
The platform recognizes that the position is ready for a new conversation.
Contact selected
The list delivers the next record according to priority and rules.
Call started
The system dials and presents the necessary data to the agent.
Logged result
The outcome updates CRM, cadence, and next action.
Impact on operations
What changes in practice
Progressive dialing automates the interval between contacts, keeping each attempt tied to available capacity.
Less manual interval
The list and the call advance without searching for or typing numbers.
Predictable capacity
Each attempt starts connected to an available position for conversation.
More controlled experience
The strategy reduces the risk of moving faster than the team's capacity.
Consistent logging
Outcome, callback, and next action are part of the same CRM journey.
Who it makes sense for
Pace and predictability for active campaigns
CollectionsRelationshipOutbound salesConfirmationsSurveysMid-volume teams
Frequently asked questions
Learn more
It is an automatic dialing mode that starts a call when an agent is available, advancing the list without relying on manual dialing.
Since each attempt starts from an available position, the risk of lack of agent is lower than with predictive dialing. Still, telephony, latency, and configuration need to be monitored.
Progressive prioritizes pace and starts the call when the agent is free. Preview reserves time for the agent to review the contact before authorizing or receiving the call.
Handling voicemail, busy signals, and invalid numbers depends on the call analysis features enabled in the project. This must be confirmed in the scope.
Yes. It can be appropriate when the operation needs to automate attempts while maintaining predictable capacity and logging of contact, promise, and callback.
The integration can log outcome, recording, task, and next attempt. Fields and events depend on the CRM and the defined architecture.
Talk to OmniSmart
Test a pace that fits your team
OmniSmart helps configure list, capacity, cadence, and metrics to validate progressive mode.
Chat with a specialist
Tell us the basics about your scenario.